Here is my latest chat with comcast from today. This was my favorite part but read the whole thing for the full experience. Your sensitive data has been masked.
Thank you for patiently waiting on the queue. ME: PM Hi, please allow me minutes to review all the information you provided. If in case these would not work, we will exhaust all options that we have to permanently resolve your concern.
You started charging me for the gig service and never updated my modem from previous settings of mbs ME: PM when you reboot my modem, it downloads your config as shown in the log We'll go ahead and troubleshoot the issue.
Please allow me minutes to access your account. I'll also take a look at the notations. ME: PM Don't worry. But nothing to worry, once you keep your window open it won't disconnect you from the chat. You mentioned that there was already a tech visited your address. Did the tech checked your connections inside the house? We will ask assistance from our higher tier support. Would that be fine with you?
ME: PM will you do something different that just rebooting it and seeing if it works? Is your device connected to your modem thru wired connection or wirelessly?
I'll do my best to help you resolve your issue. Thanks for all the information. I'm trying my best to help you on this issue. I will nitiate a reset to your modem. Note: All your devices connected, including Voice over Internet Protocol VoIP services, will lose connectivity for a few minutes until the modem is back online. Please keep your window open. Please allow me minutes to initiate reset. Some messages may not have been delivered and you will not be able to send or receive new messages.
ME: PM I understand really where you are coming from, If I were on your position I would also feel the same way having the error on your end. Since we already exhausted all possible steps that can resolve the issue, I will need to refer you to our Advance Wireless Team thru calling this number - to further assist you permanently resolving your issue.
ME: PM Yes, you're correct that is just the name of our team that can further assist the issue. ME: PM I really appreciate it doing the possible solutions on your end. Yes, sure I can refer you to my manager.
SO, afte hours waiting and chatting i did get the manager. Guess what he did? He told me he needed to check something and rebooted my modem which disconnected my internet connection again and then he exited the chat.
Back to square 1. So i called the tier 2 provided. Let the robot reboot my modem Waited for the callback for over an hour. When i spoke to someone they told me i had a modem issue. Comcast level 2 assured me there was a modem problem. I have a hot spare of all my hardware because i work from home and cat afford to be down if a modem goes bad. So i took brand new sb out of the box while level 2 was on the phone and had them provision it from scratch.
Now im down to MB speed. And guess why comcast said my speed went down, you guessed it, it's big bad Arris and their modems of course. Logic has no effect on comcast support, the chances of three back to back bad modems are pretty slim but i digress. I did get a nice explanation from level 2 tech theat they also used to have a 3rd party modem at home but gave it up because comcast couldnt support it yes the person trying to support me told me this. This opens up a whole matrix of possibilities with CVCs or CVC-chains in the config file and different code signatures.
The table below gives an overview:. Note that this approach rule 2 in particular has some implications for an operator wishing to co-sign the images: there's no single config file that can be used for all types of modems. And if the operator has no Co-signer CVC-chain, it cannot co-sign images that are already signed by a manufacturer chain. More details on the software download requirements like time constraints or updating CVCs can be found in the security specification.
For docsis3. Hi cjrate, Both are defined in the security spec. We would need the quotation for CVS software for Docsis 3. Thank you, Best Regards, Victor Chiu. Hi Victor, Thank you for your interest in our product. We will get in touch with you shortly. Read more. We buy all products with our own funds, and we never accept free products from manufacturers. Bottom Line. Best of the Best. Check Price. Widely Compatible Bottom Line.
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Models Considered. Consumers Consulted. Hours Researched. Updated November Written by Bob Beacham. We research the internal hardware of each modem to identify products with reliable chipsets and no manufacturing or design defects.
We understand that many consumers are best served by a standalone modem connected to a router via Ethernet cable.
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